Responsible Gaming

Gamble for entertainment

Responsible gaming means staying in control of how, when and why you gamble. Before playing, consider whether gambling fits comfortably within your budget and your daily routine. Only gamble with money you can afford to lose after essential costs such as rent, bills, food, transport and other commitments have been covered.

Gambling outcomes are based on chance. Previous results do not predict future results, and no strategy can guarantee a win. A loss cannot be recovered by placing another bet, and a winning run does not mean that future results are more likely to go your way. Treat every wager as entertainment spending rather than an investment or source of income.

• Only gamble if you meet the applicable legal age and other legal requirements.
• Set a spending limit before you start and avoid increasing it during play.
• Set a time limit and take regular breaks away from the screen.
• Never gamble with money needed for household costs, debt repayments or other obligations.
• Do not gamble when you are upset, tired, under the influence of alcohol or affected by medication.
• Never borrow money, use credit for gambling or ask someone else to fund your play.
• Remember that a break or a decision not to play is always available.

It can help to keep a simple record of deposits, bets, wins, losses and the amount of time spent gambling. Reviewing this information may make your habits easier to understand. If gambling no longer feels like a choice, stop playing and seek support rather than trying to manage the situation alone.

Recognise the warning signs

Problem gambling can develop gradually. Some people notice changes in their mood, finances, relationships or daily responsibilities before they recognise that gambling has become difficult to control. There is no need to wait for a serious problem before taking a break or asking for help.

Signs that gambling may be causing concern

• Thinking about gambling frequently or feeling restless when not playing.
• Spending more time or money gambling than originally planned.
• Increasing bet amounts to achieve the same excitement.
• Trying to win back losses by continuing to gamble.
• Hiding gambling activity, deposits, losses or account information from others.
• Borrowing money, selling possessions or missing payments because of gambling.
• Feeling anxious, irritable, guilty or low after gambling.
• Neglecting work, study, family, friends, sleep or other activities.
• Making repeated promises to stop or cut back but finding it difficult to do so.
• Using gambling to escape stress, loneliness, sadness or other difficult feelings.

If you recognise these signs

Stop and create some distance from gambling. Log out, remove saved payment methods where possible, avoid gambling-related advertising and tell someone you trust what is happening. Ask the available support service or a qualified gambling counsellor for guidance. Speaking with a professional early can help you understand your options without judgement.

If a friend or family member has raised concerns, try to listen rather than dismissing them. A trusted person can help you review spending, take a break and access support. You are not required to manage gambling concerns by yourself, and asking for help is a practical step towards regaining control.

Tools to help you stay in control

Skystar96 Casino may provide account and responsible gaming features designed to help players manage their activity. The tools available to you can depend on the account, product and applicable requirements. Review the responsible gaming options in your account or contact the website support team through the available channels if you need assistance understanding how a tool works.

Deposits and spending limits

A deposit or spending limit can help you decide in advance how much money you are prepared to use. Choose an amount that fits your personal budget, not an amount based on what you hope to win. Once a limit has been set, do not attempt to work around it by opening another account, using another payment method or asking another person to play for you.

Time reminders and breaks

Time can pass quickly during online play. Use reminders, alarms or any available session information to monitor how long you have been playing. A short break can help you reassess whether you still want to continue. For a longer break, stop depositing and use any temporary account restriction or cooling-off option available to you.

Self-exclusion

Self-exclusion is a stronger measure for anyone who wants to stop gambling for a chosen period or longer. When requesting self-exclusion, follow the instructions provided and do not attempt to create another account or play through another person. You should also consider self-exclusion or blocking tools available across other gambling services you use, because restricting one account may not address gambling elsewhere.

Account security and personal control

Keep your login details private and do not allow another person to use your account. If you believe someone else has accessed your account, change your password and use the available support channels promptly. Separate gambling from other household finances where possible, and consider asking a trusted person to help monitor your budget during a break.

Getting help and support

If gambling is affecting your finances, relationships, work, study or wellbeing, confidential help is available in Australia. Gambling support services can provide information, counselling, financial guidance and practical strategies for changing gambling behaviour. You can contact a service directly, ask a health professional for a referral or speak with someone you trust about the next step.

• Talk to a qualified gambling counsellor about your gambling and any concerns you have.
• Speak with a doctor or mental health professional if gambling is affecting your mood, sleep or general wellbeing.
• Contact a financial counsellor if you are dealing with debt, overdue bills or pressure from gambling losses.
• Tell a trusted family member or friend so that you have practical and emotional support.
• Use account restrictions, breaks or self-exclusion as soon as you feel they may be helpful.
• Keep records of support conversations, budgets and agreed steps so you can review your progress.

If gambling has contributed to thoughts of self-harm, hopelessness or immediate danger, stop gambling and seek urgent assistance from emergency services or a qualified crisis support provider in your area. Your safety comes first. Do not remain alone with an immediate risk, and tell a trusted person what you are experiencing.

Our approach to responsible gaming

Skystar96 Casino aims to provide clear responsible gaming information and support players who want to manage or stop their gambling. We do not encourage chasing losses, gambling beyond your means or treating gambling as a guaranteed way to earn money. Responsible gaming tools are not a replacement for professional advice, but they can be useful when combined with honest self-assessment and appropriate support.

If you are unsure which option is right for you, choose the safer option: stop playing, avoid further deposits and seek guidance. You can return to your account information when you feel ready, but there is no benefit in continuing to gamble while you are worried about your behaviour or finances.