Privacy Policy

1. About this Privacy Policy

This policy applies to information collected through the Skystar96 Casino website, related account features, customer support channels, and other services that refer to this policy. It is intended to provide a general explanation of the information a casino website may handle and the reasons for doing so. The details that apply to a particular player may depend on the services used, the information provided, and the legal requirements that apply.

By using the website or opening an account, players should read this policy together with the applicable website terms and any notices presented during registration, verification, payments, promotions, or support interactions. Where a separate notice explains a particular collection or use of information, that notice may provide additional detail.

Privacy practices may be updated from time to time to reflect changes to the website, services, technology, or legal requirements. The latest version will be made available on the website. Players should review this page occasionally, especially before continuing to use their account after a material update.

Information provided voluntarily

Players may provide information when they register, complete an account profile, submit verification material, make a deposit or withdrawal request, enter a promotion, contact support, provide feedback, or use responsible gambling tools. Players should provide accurate and current information where it is requested. If required information is not provided, some account or payment functions may not be available.

2. Information we may handle

The type and amount of information handled will depend on how a player uses the website. A casino service typically needs information to operate accounts, process transactions, confirm identity, protect the platform, provide support, and meet legal or regulatory obligations. Information may include the following categories:

• Account details, such as a player’s name, date of birth, contact details, username, account preferences, responsible gambling selections, and other information supplied during registration or account management.
• Identity and verification information, such as copies or details from identity documents, proof of address, information used to confirm age or identity, and records of checks carried out to help prevent fraud, misuse, or unauthorised account access.
• Payment and transaction records, such as deposit and withdrawal information, payment method details, amounts, dates, account balances, wagering activity, bonuses or promotions used where relevant, and records needed to investigate payment issues.
• Communications and support information, including messages, questions, complaints, requests, feedback, records of account assistance, and information provided when a player asks for help.
• Technical and device information, such as an internet protocol address, browser type, operating system, device characteristics, language settings, approximate location information, login details, access times, pages viewed, and information about how the website is used.
• Cookie and similar technology information, including identifiers that help remember preferences, maintain sessions, measure website performance, support security, and understand how visitors interact with the website.
• Information relating to risk, security, responsible gambling, or suspected misuse where it is reasonably necessary to protect players, the service, payment systems, or other people.

Some information may be sensitive or especially important because it is used for identity, age, financial, security, or responsible gambling checks. Players should only submit documents and information through the official website or an authorised support process. Players should not send unnecessary personal information or another person’s information.

Information from other sources

In some circumstances, information may be received from payment providers, identity or verification services, fraud prevention services, technology providers, advertising or analytics partners, or other parties involved in providing the website. These sources may help confirm information, process payments, detect unusual activity, maintain security, or measure the performance of online services. Information received from these sources is handled for relevant and lawful purposes.

3. How information is used and shared

Personal information is generally used only where it is needed to provide, secure, improve, or administer the service, or where there is another lawful reason to handle it. Common purposes include:

• Creating, maintaining, and administering a player account.
• Providing website features, account services, customer support, and information requested by a player.
• Processing deposits, withdrawals, refunds, and other account or payment activity.
• Checking identity, age, account ownership, payment details, and the accuracy of information provided.
• Carrying out anti-fraud, security, risk, responsible gambling, and misuse-prevention checks.
• Communicating about account activity, service messages, security matters, policy updates, and support requests.
• Sending marketing or promotional communications where permitted and where the player has not opted out or withdrawn consent.
• Monitoring and improving website performance, usability, reliability, and security.
• Meeting legal, regulatory, accounting, dispute-resolution, reporting, and record-keeping requirements.
• Protecting the rights, property, safety, and legitimate interests of the service, players, and other relevant people.

Information may be shared with service providers that help operate the website. These may include payment processors, identity and verification providers, fraud prevention services, hosting and technology providers, analytics services, customer support providers, professional advisers, and other suppliers involved in delivering the service. Providers are expected to handle information for appropriate purposes and to apply suitable security measures.

Information may also be disclosed where necessary to comply with a legal request, court process, official requirement, or other lawful obligation; to investigate suspected fraud, unlawful activity, or security incidents; to enforce applicable terms; or to protect a person from harm. Information may be transferred or accessed in countries outside Australia when service providers or technical systems are located overseas. Where this occurs, reasonable steps are taken to support appropriate handling and protection.

Marketing communications

Marketing communications may include information about services, offers, features, or other updates that may be relevant to a player. Players can choose not to receive marketing messages, where the available communication includes an unsubscribe option. A player can also ask for marketing consent to be withdrawn by contacting support@skystar96casino.click. Service, security, account, and legally required messages may still be sent where necessary.

4. Security, retention, cookies and privacy rights

Security of information

Reasonable technical, administrative, and organisational measures are used to help protect personal information against loss, misuse, unauthorised access, alteration, or disclosure. Security controls may include access restrictions, authentication processes, monitoring, encryption or other protective technologies, staff procedures, and supplier requirements. No website or online transmission can be guaranteed to be completely secure, so players should use strong account credentials, keep login information private, and contact support promptly if they suspect unauthorised activity.

How long information is kept

Information is kept for as long as it is reasonably needed for the purposes described in this policy, including account administration, customer support, security, dispute handling, financial records, and service improvement. Some records must be kept for a period required by law even after an account is closed or a player asks for deletion. When information is no longer required, it may be deleted, anonymised, or securely disposed of in accordance with applicable processes.

Cookies and similar technologies

Cookies are small files or similar technologies that can be stored on a device when a player visits a website. They may help keep a player signed in, remember preferences, support security, understand website use, measure performance, and provide relevant features. Some cookies are necessary for the website to function, while others support analytics, preferences, or marketing.

Players can manage or restrict cookies through their browser settings. Blocking or deleting cookies may affect the availability, security, or performance of some website features. Browser settings differ between devices and browsers, so players should check the relevant help information for instructions.

Exercising privacy rights

Subject to applicable requirements and reasonable verification, players may ask to access the personal information held about them, request correction of inaccurate or incomplete information, ask for deletion of their data, or request that marketing consent be withdrawn. A request may need enough information to confirm the player’s identity and protect the account from unauthorised access.

To make a privacy request, including a request for access, correction, deletion, or withdrawal of consent to marketing, contact support@skystar96casino.click. The request should explain what is being asked for and, where possible, identify the relevant account or information. Requests will be considered and handled within a reasonable time. Deletion may not be possible where information must be retained for legal, security, dispute, transaction, or other legitimate reasons.

If a player has a concern about the handling of their personal information, they should first contact the privacy support address above so the issue can be reviewed. This policy does not limit any privacy rights or complaint options that may be available under applicable Australian requirements.