Betting Rules

1. General betting requirements

You must have a valid account before placing a wager. Account information must be accurate, complete and kept up to date. You may only use an account registered in your own name and must not allow another person to access or use it. You are responsible for protecting your login details and for all activity carried out through your account unless you notify us promptly that your account may have been compromised.

Players must meet the minimum legal age and any other eligibility requirements that apply in their location. Skystar96 Casino may ask for information or documents to verify identity, age, location, payment ownership or other account details. Betting access may be restricted or suspended while checks are being completed. We may also refuse a wager, restrict an account or take other action where this is required by law, our policies or a risk and compliance review.

You must not use the website for unlawful activity, fraud, money laundering, collusion, manipulation, or any other activity that could affect the fairness or security of the service. The use of automated tools, scripts, bots or software designed to interfere with the website or gain an unfair advantage is not permitted. We may investigate unusual activity and may retain relevant information where necessary to meet legal, security or regulatory obligations.

Displayed information

Odds, prices, game information, market descriptions, event times and other details are provided for information and may change before a wager is accepted. You should check the details of your selection, stake and potential return before confirming a bet. Any special rules shown on the relevant betting or game screen form part of the conditions for that wager.

• Only wagers submitted through the approved website or application process can be considered for acceptance.
• A wager is not final merely because a selection has been entered or placed in a bet slip.
• You should wait for an on-screen confirmation or other clear indication that the wager has been accepted.
• A transaction record, bet reference or account history entry may be used to identify an accepted wager.
• If the website displays an error, interruption or uncertain status, do not assume that a wager has been accepted. Check your account history before trying again.

2. Placing, changing and cancelling wagers

Before confirming a wager, review the selected market or game, the applicable price or odds, the stake, the potential return and any conditions that apply. The amount shown at the time of confirmation may be different from an earlier amount displayed on the website. A wager is accepted only when it has been processed by our systems and recorded against your account.

We may accept, reject or limit a wager at our discretion where permitted by applicable law and the relevant product rules. A wager may be rejected because a market has closed, information is unavailable, a technical issue has occurred, account checks are incomplete, the requested stake is outside applicable parameters, or the wager cannot be processed correctly. A rejection does not create an entitlement to compensation.

Once accepted, a wager generally cannot be changed or cancelled by the player. Cancellation or adjustment may be available only where the website expressly provides that option or where it is required under the rules applying to the relevant product. If a bet is cancelled, voided or otherwise adjusted, the treatment of the stake will be determined under these rules and any applicable product-specific rules.

Account balances and payment activity

You must use a payment method that you are authorised to use. Payments may be subject to verification, processing checks and any limits or conditions displayed on the website. We may delay, refuse or reverse a transaction where there is a concern about ownership, fraud, chargebacks, unlawful activity or compliance with applicable requirements. You should not attempt to deposit funds for another person or withdraw funds to a payment method that does not belong to you unless an approved process expressly allows it.

You remain responsible for checking your balance and transaction history. If you identify a transaction that you do not recognise, a duplicate entry or an apparent error, notify us through the available support process as soon as possible. We may review account records, payment records and system logs when investigating a transaction.

• Do not place a wager using funds that you cannot afford to lose.
• Do not attempt to bypass account, location, age or identity checks.
• Do not create duplicate accounts to avoid restrictions or account controls.
• Do not share payment details or account access with another person.
• Keep your contact and identity information accurate so that account checks can be completed.

3. Settlement of bets and game outcomes

Accepted wagers are settled according to the rules displayed for the relevant game, market or event. The result used for settlement may be based on the official result, an authorised result source, the recorded game outcome or another method stated in the applicable product rules. You should read those rules before betting, particularly where an event may be postponed, abandoned, interrupted, changed or subject to a correction.

A wager may be settled as a win, loss, push, void or other applicable result depending on the product and the circumstances. Where a bet is void, the stake will normally be treated in the manner set out in the applicable rules. Any market-specific conditions take priority over a general description where they address the same situation. If an outcome is initially recorded incorrectly, we may correct the settlement after reviewing the relevant information.

Errors and incorrect settlement

If an obvious error appears in odds, prices, selections, market descriptions, settlement information or account records, we may correct the error and, where appropriate, void or resettle an affected wager. An obvious error may include information that is clearly inconsistent with the relevant market, an apparent system fault, a duplicated transaction or a result recorded incorrectly. Where possible, we will apply a fair and consistent correction based on the circumstances and the applicable rules.

Technical interruptions can affect the display or processing of a wager. Website screens, connection messages or a delayed response do not by themselves prove that a bet was accepted. The account record and transaction information held by our systems will generally be used to determine whether a wager was received and accepted, subject to investigation of any confirmed technical fault or record error.

Returns and withdrawals

Any return resulting from a settled wager is credited to the relevant account in accordance with the applicable rules. A withdrawal request may be subject to identity, payment and security checks before it is processed. The available withdrawal methods, processing conditions and any applicable restrictions will be shown through the account or payment area. Processing times can vary depending on the checks required, the selected payment method and circumstances outside our control.

A balance may be adjusted where a payment is reversed, a transaction is found to be unauthorised, a wager has been settled incorrectly, or funds were credited because of an error. We may contact you through the account or an available support channel if further information is needed. You should not treat an incorrect credit as available for withdrawal or further betting.

4. Fair play, responsible gambling and complaints

Fair and responsible use

Gambling should be treated as entertainment, not as a way to make money or recover losses. Set a budget before you play and only use funds that you can afford to lose. Keep track of your deposits, wagers and time spent on the website. Avoid gambling when you are distressed, under the influence of alcohol or other substances, or trying to solve financial problems.

If gambling is no longer enjoyable or begins to affect your finances, relationships, work, study or wellbeing, stop playing and seek support. Account tools or restrictions may be available to help you manage your activity, such as deposit controls, time reminders, cooling-off options or account closure. The availability and operation of these tools will be explained on the relevant account or responsible gambling pages.

• Set personal spending and time limits before starting a session.
• Take regular breaks and avoid chasing losses.
• Do not borrow money, sell possessions or use essential funds to gamble.
• Do not ask another person to gamble for you or use another person’s account.
• Seek independent financial, legal or wellbeing support if gambling is causing concern.

Questions, disputes and complaints

If you believe a wager, account entry, payment or settlement is incorrect, review the available transaction information and raise the issue through the support process provided on the website. Include enough information for the matter to be identified, such as the relevant date, product, transaction or bet reference where available. Do not include passwords or unnecessary sensitive information in a request.

We may ask for additional information while reviewing a complaint. We will assess the available account records, wager details, system information, payment data and any relevant result source. A complaint does not automatically suspend the effect of these rules, but disputed funds or transactions may be reviewed before a final decision is made. If you remain dissatisfied, any further review or external options will depend on the applicable terms, law and complaint arrangements.

These Betting Rules may be updated from time to time to reflect changes to the website, available products, legal requirements or operational processes. The current version published on the website applies to future activity from the time it takes effect, unless a different approach is required by law. Product-specific rules, the Privacy Policy, the general Terms and Conditions and responsible gambling information should be read together with this page.